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Touchstone Service Excellence 4 - Association of Illinois Electric CooperativesAssociation of Illinois Electric Cooperatives

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Touchstone Service Excellence 4

  • February 13, 2020
    12:30 pm - 3:00 pm

Excellence 4 – The Cooperative of the Future

Monroe County Electric Cooperative – Afternoon

6132 State Route 3
Waterloo, IL
Registration begins at 12:15 am

Registration Deadline:  February 12, 2020

 

The Service Excellence Part 4 program is designed to elevate service skills and challenge participants to build industry knowledge. With a focus on technology and talent, we discuss the anticipating future member needs and staying ahead of industry changes. We explore ways to build employee’s understanding and emotional acumen when responding to member and community needs.  Service Excellence Part 4 focuses on future trends in customer service, communication, technology, energy efficiency, overall industry shift and how we use tools and resources to strive for excellence in challenging times.

Outline

  • Service Trends Expectations
  • Responding to Changing Members
  • Communication Challenges
  • Resources for Employees
  • Legacies we Leave

Location

Venue:  

Venue Phone: 618-939-7171

Address:
6132 State Rte. 3
Waterloo
Illinois
62298
United States